Frequently Asked Questions

Please take a look at the sections below to find the answers you're looking for. If you can't find what you're looking for or have additional questions, please don't hesitate to contact us at support@shopcavae.com. We typically respond within 24-48 hours and we're always here to help!

Title

Last updated: February 2026

1. General Questions
Title

2. Product Questions
Title

3. Payment Questions
Title

4. Shipping Questions
Title

5. Subscription Questions

1. General Questions

What is Cavae Melt?

Cavae Melt is a sublingual iron supplement strip that dissolves on your tongue. Each strip contains 19mg of iron (as Ferric Saccharate) and 400 mcg DFE of folate from folic acid. The sublingual delivery bypasses the digestive system, reducing common GI side effects like constipation and nausea.

How does sublingual delivery work?

The strip dissolves on your tongue and is absorbed through the oral mucosa (the tissue in your mouth). This bypasses your stomach and intestines, which is why many people with IBS or digestive issues find it gentler than traditional iron pills.

Who should take Cavae Melt?

Cavae Melt is designed for adults 18+ who have low iron or low ferritin levels. It's particularly helpful for people who struggle with traditional iron pills due to GI side effects. Consult your healthcare provider before starting any iron supplement.

Can men take this product?

Yes! While we market primarily to women (since iron deficiency is more common in women), our iron strips are safe and appropriate for adult men who need iron supplementation.

Is this safe for children/teens?

Our product is designed for adults 18+, and our label states children under 18 should consult a physician before use. We've heard good experiences from customers whose teens take this product under medical supervision. A healthcare provider can determine appropriate dosing and ensure safety.

Is this safe during pregnancy?

Pregnant or nursing mothers should consult their OB/GYN or midwife before using Cavae Melt. While iron and folate are essential during pregnancy, your doctor should review our dosage and ingredients to ensure it's appropriate for you and your baby.

What if I have IBS or digestive issues?

Many people with IBS or digestive issues find sublingual delivery much gentler because it bypasses the stomach and intestines. However, everyone's body is different, so we recommend consulting your healthcare provider and trying it risk-free with our 60-day guarantee.

2. Product Questions

What are the full ingredients?

Active Ingredients: Iron (as Ferric Saccharate) 19mg, Folate (from Folic Acid) 400 mcg DFE / 240 mcg Folic Acid. Other Ingredients: Pullulan, Cellulose, Lecithin, Raspberry Flavor, Monk Fruit Extract, Citric Acid, Medium-Chain Triglycerides, Xanthan Gum, Steviol Glycosides.

What if I have the MTHFR gene mutation?

Our product contains folic acid (not methylfolate). However, the CDC released guidance (May 2025) showing people with MTHFR variants can process folic acid effectively, with only ~16% lower blood folate levels (https://www.cdc.gov/folic-acid/data-research/mthfr/index.html). We recommend discussing with your healthcare provider, and we're actively working on a methylfolate version based on customer demand.

Is this heme or non-heme iron?

Our product contains non-heme iron (Ferric Saccharate), which is plant-based and synthetic, not derived from animal sources. It's 100% vegetarian.

Does this contain any animal products?

No! Our product is 100% vegetarian and contains no animal-derived ingredients. The iron is synthetic (Ferric Saccharate), not from animal sources like beef liver or organ meats.

Is this gluten-free? Allergen-free?

Yes! Our product is certified gluten-free, lactose-free, allergen-free, vegetarian, 100% natural, antibiotic-free, and hormone-free.

Does this contain aspartame or artificial sweeteners?

No! We use natural sweeteners: Monk Fruit Extract and Steviol Glycosides (derived from stevia). We do not use aspartame or any artificial sweeteners.

Does this contain aspartame or artificial sweeteners?

We are currently working on establishing comprehensive third-party testing protocols and certifications like NSF or USP. As a new company, this is a top priority and we're actively pursuing full third-party testing documentation and Certificates of Analysis.

What if it stains my tongue or teeth?

We haven’t received any reports of staining from our strips. However, if you do notice any temporary discoloration, it should brush off easily with regular oral hygiene. If you experience any staining that persists throughout the day despite brushing, please contact us at support@shopcavae.com so we can assist.

What if it makes me dizzy, nauseous, or gives me a headache?

These symptoms are not normal and may indicate a reaction to the product or ingredients. Stop taking immediately and consult your healthcare provider. Contact us at support@shopcavae.com for a full refund.

How do I take it? Do I need to take it with food or water?

Place one strip on your tongue and allow it to fully dissolve (usually 1-2 minutes). You don't need food or water. You can take it anytime during the day, though some people prefer taking it at the same time daily to build a routine.

Are you FDA approved?

Dietary supplements do not require FDA approval. However, our products are manufactured following quality and safety standards, and we're certified gluten-free, allergen-free, vegetarian, hormone-free, and antibiotic-free.

3. Payment Questions

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other standard payment methods through our secure checkout.

Why was I charged but didn't receive my order?

If you were charged, an order was placed in our system. You should have received an order confirmation email. Check your spam folder, or contact us at support@shopcavae.com with your full name and charge amount so we can locate your order.

How do I apply a discount code?

Enter your discount code at checkout in the "Discount Code" field before completing your purchase. If you forgot to apply it, contact us at support@shopcavae.com and we'll issue a refund for the difference.

What's your refund policy?

We offer a 60-day money-back guarantee. If you're not satisfied for any reason, contact us at support@shopcavae.com for a full refund. Refunds typically process within 3-5 business days and appear in your account depending on your bank's processing time.

I need to dispute a charge / file a chargeback

Please contact us at support@shopcavae.com before filing a chargeback. We're happy to resolve any issues directly and process refunds immediately. Chargebacks can delay resolution and prevent us from helping you directly.

4. Shipping Questions

When will my order ship?

Orders typically process within 1-2 business days and ship within 3-5 business days. You'll receive a tracking email once your order ships. Total delivery time is usually 7-11 days from order placement.

How long does shipping take?

Standard shipping typically takes 2-4 days once your order ships. Total delivery time (processing + shipping) is usually 7-11 days from order placement.

I didn't receive a shipping confirmation email

Shipping confirmations are sent to the email address provided at checkout. Check your spam folder. If you still can't find it, contact us at support@shopcavae.com with your order number.

My tracking says "delivered" but I didn't receive it

First, check around your delivery area (front door, back door, mailbox, mailroom, with neighbors, with household members). If you still can't locate it, contact us at support@shopcavae.com and we'll help resolve this.

My tracking hasn't updated in days / is moving very slowly

Sometimes USPS tracking experiences delays or doesn't update in real-time. If your tracking hasn't moved in over a week, contact us at support@shopcavae.com with your order number and we'll look into it.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us immediately at support@shopcavae.com with your order number and correct address. Once shipped, we cannot redirect packages.

My package was delivered to the wrong address

Contact us at support@shopcavae.com with your order number and tracking information. We'll work with you to resolve this.

5. Subscription Questions

How does the subscription work?

Subscriptions deliver automatically at your chosen frequency (monthly or every 3 months) at a discounted price. You'll be charged on your billing date and receive a shipment each cycle.

Can I cancel my subscription?

Yes! You can cancel, pause, or skip your subscription anytime with no penalties or fees. Manage it through our subscription portal on the website, or email support@shopcavae.com and we'll handle it immediately.

How do I pause or skip a shipment?

Log into our subscription portal on the website to pause or skip shipments. Or email support@shopcavae.com and we'll take care of it for you.

I accidentally signed up for a subscription instead of a one-time order

No problem! Email us at support@shopcavae.com and we'll cancel your subscription immediately. You'll keep your current order but won't be charged again.

When will I be charged for my next subscription?

You'll be charged on your next billing date (monthly or every 3 months depending on your plan). You can check your next billing date in the subscription portal or by contacting support@shopcavae.com.

Can I change my subscription frequency?

Yes! You can change from monthly to 3-month (or vice versa) through the subscription portal or by emailing support@shopcavae.com.